Chief Operating Officer of Retail Banking Business

BCS World of Investments seeks a leader to manage the retail banking operations unit, covering process design, automation, implementation, and service quality in Moscow. Full-time, on-site.

BCS World of Investments is looking for a leader to manage the operational block of retail banking business: from designing customer journeys and business requirements to automation, industrial implementation, and service quality control. Responsibilities include continuous operational support of retail products, ensuring back- and middle-office efficiency, managing operational risks and compliance, developing E2E processes, automation, analytics, and systematic AI implementation.