Job Details
Customer Support
Lead
Russian
Possibly outdated
Sep 28This job was posted more than a month ago — it may no longer be active
Billing Support Lead
Team Lead for billing support in B2C subscription products (Health & Fitness, Mental Health, Self-Learning, AI-chats). Location: EU, Georgia, Armenia, Serbia.
Team Lead for a team handling billing issues in B2C subscription products (Health & Fitness, Mental Health, Self-Learning, AI-chats; web and mobile). Most inquiries are about payments and subscriptions: failed payments, charges, subscription cancellations, refunds, etc.
Practical experience with billing/payments in B2C subscription products on the merchant/product company side. 3+ years in Support, including 1-2 years in a leadership role, experience in building processes, metrics, automation, and AI.
Armenia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Georgia, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Sweden, Slovenia, Slovakia
Support
B2C
Billing
Team Lead
AI
Payments
Subscription
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