Job Details

MEDvidi is hiring an experienced Administrative Assistant for their remote Customer Support team. The role involves supporting patients, healthcare providers, and pharmacies. Requires 2+ years of remote customer support experience and strong English skills.

MEDvidi is a US-based telemental health company dedicated to making mental healthcare more accessible. We are seeking a skilled Administrative Assistant to join our remote Customer Support team. This role is crucial for facilitating seamless communication between patients, healthcare providers, and pharmacies.

What we’re looking for: - 2+ years of recent remote experience in Customer Support - English level C1-C2 with confident phone communication - Experience handling inbound/outbound calls and complex patient cases - Healthcare / medical administration background - Experience with CRM or EMR systems - Ability to work in a fast-paced, high-volume environment - Empathy, attention to detail, and ownership mindset

What we offer: - Fully remote collaboration across Europe - US-oriented evening schedule (EST hours) - Fixed salary in USD - B2B collaboration - Health insurance compensation - Sports & wellness compensation - 19 paid vacation days + wellness days - Product-driven international healthcare company