Job Details

MEDvidi is hiring an experienced Administrative Assistant for their remote Customer Support team. The role involves patient support, appointment and prescription resolution, and coordination with healthcare providers and pharmacies. Requires 2+ years of remote customer support experience and strong English.

MEDvidi - US-based telemental health company helping patients access mental healthcare faster and more affordably. We are looking for an experienced Administrative Assistant to join our remote Customer Support team and work closely with patients, healthcare providers, and pharmacies. What you’ll do: - Support patients via phone and email - Resolve appointment and prescription-related requests - Coordinate with providers and pharmacies - Manage cases end-to-end and maintain accurate documentation

What we’re looking for: - 2+ years of recent remote experience in Customer Support - English level C1-C2 with confident phone communication - Experience handling inbound/outbound calls and complex patient cases - Healthcare / medical administration background - Experience with CRM or EMR systems - Ability to work in a fast-paced, high-volume environment - Empathy, attention to detail, and ownership mindset

What we offer: - Fully remote collaboration across Europe - US-oriented evening schedule (EST hours) - Fixed salary in USD - B2B collaboration - Health insurance compensation - Sports & wellness compensation - 19 paid vacation days + wellness days - Product-driven international healthcare company