VIP Support Manager

VIP Support Manager at GoMining: manage VIP client portfolio, upselling, premium support. Remote, any location except Belarus and Russia. Middle grade.

GoMining is a cloud bitcoin mining platform that has grown into a full crypto ecosystem: Digital Miners, GOMINING token, GoMining Card, Wallet, Simple Earn, VIP program, and Miner Wars. We are growing fast and plan to multiply sales next year. We seek a VIP Support Manager to take on a portfolio of our most valuable clients. This is a warm base of users who already know the product well and actively invest in it. No cold sales or client hunting: your task is to be a personal manager for VIP clients, provide premium service, and grow their engagement and purchase volume. Main responsibilities: - Managing VIP client portfolio: personal communication, understanding each client's goals and needs, regular contact - Upselling and cross-selling GoMining products (digital miners, hash rate, tokens) and achieving sales plan for your portfolio - Premium client support in chats, messengers, email, and calls: quick and professional resolution of requests - Handling objections and negativity, retaining clients and increasing their LTV - Initial analysis of technical issues and proper handoff to technical team with needed context - CRM management: recording all communications, requests, and deals - Analyzing client behavior and proposing engagement growth ideas - Passing client feedback to marketing, product, and development to improve VIP service

2+ years of experience in account management, VIP management, client service, or customer success with a portfolio of existing clients Experience in upselling and selling to existing base, which you can present with numbers Ability to understand a client's technical issue and correctly hand it off to the team Excellent communication skills, diplomacy, and client orientation Understanding of crypto, DeFi, and mining or readiness to quickly learn them Experience with CRM and analytical tools Ability to manage multiple clients in parallel in a fast pace, proactivity English not lower than B2+ (oral and written) Nice to have: Experience with VIP clients or HNW investors Experience in crypto exchanges, payment systems, brokerage, iGaming, or DeFi products Experience working with personal sales plan Russian language Knowledge of other languages (German, French, Spanish)

Fixed salary + uncapped bonus from sales to your clients Loyalty program: corporate digital miners and passive income without investments Compensation for courses, conferences, and English learning (up to 100%) Remote format with flexible schedule Up to 28 vacation days, up to 15 sick days + local holidays Team retreats at a villa in Turkey "Employee of the Month" award, team events with prizes, and regular performance reviews Real opportunities to grow to expert and top-management roles