VIP Quality Control Manager

VIP Quality Control Manager at a gambling company. Responsible for high service standards across VIP operations: hiring, training, quality monitoring, reporting. No salary specified.

Project: VIP direction in the gambling industry. Responsibilities: - Hire VIP staff according to established quality requirements. - Develop and conduct training and onboarding for VIP Hosts/Agents. - Regularly monitor the quality of VIP teams and employees. - Online monitoring of VIP teams in other regions. - Control compliance with communication standards, operational procedures, and VIP service quality. - Identify systemic errors, violations, and areas for improvement. - Regularly assess employee qualifications and performance. - Develop and conduct advanced training programs for VIP teams. - Provide individual feedback and recommendations to employees. - Control implementation of corrective actions based on monitoring results. - Prepare reports on VIP team quality and performance dynamics. - Participate in developing and updating VIP operations quality standards for all regions.

What we expect: - 2+ years of experience in a similar role. - Proficiency in evaluation methodology, building scoring cards for dialogue outcome assessment. - Experience with recording systems, ticketing, etc. - Knowledge of sports and casino product. - Understanding of player economics and bonus mechanics. - Knowledge of VIP support processes and procedures.