UX Editor of Customer Service

Avito is looking for a UX Editor of Customer Service. Responsibilities include user journey analysis, chatbot script automation, support templates, and ensuring text compliance with editorial policy.

We set ambitious goals and do not stop at what has been achieved. It is important for us that every member of the large Avito team shares the company culture. Tasks: - immerse in the project specifics: understand the user path, find corner cases and build CJM; - participate in automation on your topics: together with a business analyst, prepare scripts for chatbots; - write simple and clear templates for the support service; - analyze user requests and share feedback with stakeholders; - ensure texts comply with the editorial policy and the required tone of voice; - communicate a lot with colleagues from other departments, especially with product managers, business analysts, and lawyers.