Job Details
SRE
Mid-level
Remote
English
Oct 7

TechOps SAAS Engineer (Middle+)

TechOps SAAS Engineer (Middle+) at a FinTech product. Remote (GMT+5–GMT+8), English team. Resolve customer issues, RCA with Grafana/Datadog, Python automation, AI tools. 2+ years TechOps/Support.

We're looking for a proactive TechOps SAAS specialist who enjoys solving complex issues and uses AI as a daily tool. Key Responsibilities: • Resolve customer technical issues end-to-end (Helpdesk + Slack) within SLA • Conduct root cause analysis with Grafana, Datadog (logs, metrics, traces) • Build monitoring dashboards and proactive alerts • Write Python scripts for automation and bulk operations • Actively use AI (Claude, Cursor, ChatGPT) to accelerate troubleshooting

Must-have: • Strong daily experience with LLMs and prompt engineering • Hands-on with Grafana/Datadog (building dashboards & alerts) • Python scripting + solid understanding of distributed systems • 2+ years in TechOps/Technical Support (FinTech/Forex/Crypto is a plus) • Excellent English (C1+)

Location: Remote (preferably close to GMT+5 - GMT+8 timezone) Team language: English

TechOps
Distributed Systems
Cursor
Prompt Engineering
Claude
Datadog
LLM
Python
Grafana
ChatGPT

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