Technical Support Engineer

Technical Support Engineer for on-site diagnostics, equipment installation, and maintenance at client sites. Requires 1+ year IT experience and ITSM knowledge.

Responsibilities: Diagnose and troubleshoot issues at enterprise sites: travel to ticket requests. Apply standard solutions from the knowledge base; escalate complex cases. Install and configure equipment: perform mounting, connection, and basic setup. Conduct maintenance and scheduled inspections. Keep records of completed work, materials used, and detected deviations.

Practical experience with IT equipment from 1 year. Experience with on-site service or installation at customer sites. Experience managing tickets and working in ITSM systems (understanding statuses, SLA, escalations, reporting). Experience with asset/CMDB systems or maintaining inventory lists, spare parts, and consumables. Practical experience with scheduled maintenance and inspections per checklists.