Team Lead Affiliate Support (iGaming, Cyprus)

International iGaming holding seeks a strong Team Lead Affiliate Support for one of its brands. Office in Cyprus, hybrid possible. Manage affiliate support team, optimize processes, and ensure high service quality.

We are an international iGaming holding and are currently looking for a strong Team Lead Affiliate Support for one of our brands. The main goal of the role is to ensure effective team performance, high service level for partners, and uninterrupted support of the affiliate direction through established processes, quality control, and employee development. Key Responsibilities: • Managing the Affiliate Support team: setting tasks, controlling KPI/SLA, developing employees and onboarding; • Optimizing support processes, controlling traffic quality, statistics, deposits, and conversions; • Interacting with Antifraud, Compliance, Tech, and Finance teams to resolve partner issues and integrations; • Developing and implementing internal regulations, quality standards, and process automation; • Analyzing performance metrics, preparing reports, and identifying growth points.

• Experience in Affiliate Support/Management/Operations from 2 years (team management experience from 1 year is a big plus); • Deep understanding of affiliate models (CPA, RevShare, Hybrid), antifraud, and traffic quality control; • Confident work with tracking systems, postbacks, and analysis of conversions/KPI; • Experience in cross-functional interaction (Tech, Finance, Legal, Compliance); • Confident Excel/Google Sheets, developed skills in process building and multitasking; • English from Intermediate. Experience in iGaming/Betting is welcome.

• Work in the office in Cyprus (hybrid possible); • 21 working days of vacation + additional days off; • Official employment under Cyprus labor law; • Probation period: 6 months; • Full package of office benefits.