Job Details

Helpdesk Specialist at T-Bank. Responsibilities include workstation setup, software installation, user support, troubleshooting, and documentation. Requires experience with Windows, macOS, TCP/IP, Active Directory, and hardware support.

Responsibilities: - Service and install workstations, issue equipment - Install and configure client software - Advise employees on software and hardware setup - Resolve issues related to software operation, network access, and user permissions - Handle requests within the scope of the second line of support - Perform initial diagnostics and resolve mass failures within your competence - Diagnose, analyze, and troubleshoot network problems - Work with monitoring systems — Grafana, Sage, Prometheus, Zabbix - Support internal services and perform routine maintenance — print service, meeting rooms, Digital Signage - Provide multimedia support for events - Handle requests within the scope of the second line of support - Manage the acceptance, accounting, and repair of equipment for employees - Select and test equipment and software - Maintain articles, create instructions for users and colleagues, write technical specifications and assign tasks - Participate in projects for the implementation of new products and technical solutions - Maintain documentation for incident resolution — Confluence, Jira, Service Desk - Communicate with related departments

Requirements: - Experience in administering workstations and laptops — from 150 units - Experience in servicing and issuing computer and office equipment - Experience with conference and video conferencing systems - Excellent knowledge of Windows OS and Microsoft Office products - Knowledge of Apple macOS and ability to work with it at a basic level - Knowledge of TCP/IP basics and basic network protocols DHCP, VPN, VLAN, DNS, Proxy, Firewall - Understanding of hypervisor principles and terminal roles, RemoteApp - Knowledge of Active Directory at the user, computer, group, and NTFS permissions level - Good communication skills and a desire to help: you will need to communicate with users and advise them - Ability to quickly find the cause and localize malfunctions - Ability to document information and learn quickly