Senior Product Manager

Senior Product Manager for MSP360 backup software company, based in Cyprus, focusing on customer discovery and product strategy.

MSP360 builds backup and data-protection software for MSPs and IT teams: endpoint and server backup, Microsoft 365 / Google Workspace backup, immutable and cloud storage, and related management tools. Customers run multi-tenant environments. They care about restore reliability, license cost, storage cost, and how fast technicians can work. Responsibilities: - Deep Customer Discovery: Conduct continuous user interviews, surveys, and win/loss analyses to deeply understand customer workflows, pain points, and feature needs. - Customer Advisory & Beta Programs: Run early adopter programs, beta testing, and customer feedback loops to validate ideas before full rollout. - Market & Competitive Intelligence: Analyze market dynamics, competitor offerings, and customer purchase motivations in the MSP and B2B IT space. - Strategy & Roadmap: Define and advocate for the product vision and roadmap based on real user evidence, business goals, and NPS metrics. - High-Level R&D Alignment: Translate customer requirements and business use cases into clear functional specifications for the engineering team (leaving daily sprint execution to dev leads). - Product Analytics: Track key product usage metrics, feature adoption, and user satisfaction indicators to drive continuous improvement. - Marketing & Sales Support: Partner with PMM and Sales teams to ensure new features address actual buyer needs and are clearly communicated to the market.

Experience: Minimum of 3–5 years in B2B Product Management (SaaS, Cloud Infrastructure, or Managed Services preferred). Strong CustDev Expertise: Proven track record of conducting user research, in-depth interviews, and converting qualitative feedback into actionable insights. Business & User-Centric Mindset: Ability to prioritize feature requests based on customer value and business impact rather than purely technical complexity. Analytical Skills: Experience working with usage data, NPS, retention, and qualitative feedback loops. Frameworks: Familiarity with Pragmatic Marketing, Product-Led Growth (PLG), or Continuous Discovery Habits is a big plus. Communication: Exceptional listening and communication skills in English (C1).