Senior DevOps / Platform Reliability Engineer

Senior DevOps / Platform Reliability Engineer at Zingtree. Full-time, remote from the US East Coast. Focus on CI/CD, EKS, Argo CD, and reliability engineering for a customer support automation platform.

Zingtree develops a customer support automation platform. The role involves owning CI/CD, EKS and Argo CD, networking, storage, observability, and security. Among the tasks is AI-driven operations automation with human approval for risky actions.

5+ years in DevOps, SRE, or Platform Engineering with production systems on AWS. EKS, Terraform, GitHub Actions, Argo CD, AWS networking, Cloudflare and CloudFront. Aurora/RDS MySQL, Redis, S3, Kafka/MSK, and Lambda. Prometheus, Grafana, OpenTelemetry, Python, Bash, Linux, and security practices. Experience with LLM/ML operations and MCP/agentic frameworks is a plus. Must prepare AI systems for on-call and write runbooks.