Job Details

Retention Manager role in Limassol for iGaming company. Focus on player retention, LTV growth, and user engagement. Salary based on experience with performance bonus.

We are looking for a Retention Manager who will take full ownership of player retention, LTV growth, and long-term user engagement. This is a key business role with a direct impact on revenue through data-driven decision making, advanced segmentation, and lifecycle marketing. Responsibilities • Develop and execute a retention & reactivation strategy • Build and manage dynamic user segments • Analyze user funnels: registration → deposit → repeat deposits → churn • Optimize conversion rates across the entire player lifecycle • Launch and manage CRM campaigns (push, SMS, email, in-app) • Create personalized offers and bonus mechanics • Work closely with VIP and high-value player segments • Run A/B tests and validate hypotheses • Identify growth opportunities based on player behavior analytics • Collaborate with product, marketing, and support teams

Experience in Retention / CRM / Lifecycle Marketing Experience in iGaming / betting - strong advantage Solid understanding of key metrics: LTV, Retention Rate, ARPU, Churn, ROI Experience with user segmentation (including dynamic segments) Ability to analyze funnels and identify bottlenecks Hands-on experience with CRM tools (Customer.io, Salesforce, or аналогичные) Strong analytical mindset & data-driven approach English - working proficiency

Office-based role in Limassol Direct impact on business performance and revenue Fast-paced environment with minimal bureaucracy Work with international markets Real opportunity to grow together with the product