Project Manager (Support Process Automation)

International iGaming holding seeks proactive Middle+/Senior Project Manager to optimize and automate L2 Support processes. Office in Limassol, 5/2. Competitive salary, career growth, free meals.

In a large international iGaming holding, we are looking for a Project Manager (Middle+/Senior) for the R&D (Research & Development) department. We are looking not just for a PM who manages ready projects, but a proactive specialist who can independently find optimization points, propose and promote ideas, implement changes. Tasks: Optimization and automation of regional L2 Support teams' processes. Initiating new projects, developing and defending ideas. Managing the full project lifecycle: from hypothesis to implementation and result evaluation. Interacting with development and regional teams, working with resistance to change.

Experience in Project Management at the Middle+/Senior level. Practical experience in optimizing and automating Support / Customer Operations / Contact Center processes. Deep understanding of customer or technical support processes. Successful cases of implementing changes with measurable results. Proactivity, independence, ability to argue and promote your decisions. Experience in iGaming, FinTech, Banking, Telecom or large IT companies.

Large-scale R&D projects with real business impact. Opportunity to implement your own initiatives. Competitive salary and career growth opportunities. Office in the center of Limassol, flexible start of day, free breakfasts and lunches.