Operations Manager (growth path to COO)

Operations Manager needed for international financial service (crypto/fintech), remote, full-time, $2,500–3,500/month, growth to COO.

Icon Finance is an international financial service dealing with crypto and fiat exchange, OTC operations, SEPA/SWIFT bank transfers, invoice payments, and financial consulting. Team of 30+ employees across different countries. Responsibilities: - Audit, build, and automate business processes. - Coordinate departments and manage operational rhythm. - Control KPIs, prepare dashboards and regular reports for management. - Manage escalations and resolve operational issues. - Develop client service: SLA, standards, and quality metrics. - Control economics of directions and initiatives: margin, costs, and financial result. - Implement and develop CRM/ERP, accounting systems, and internal documentation. - Manage department heads: set goals, control execution, participate in hiring and evaluation. - Operational support of partner network and payment channels. - Coordinate launch of new products, locations, and legal entities. - Interact with Finance, Legal, and Compliance teams.

Experience in operational management in high-risk financial services: crypto, OTC, exchange services, payment platforms, P2P, or crypto-processing. Experience managing a team of 8–10 people, including department heads. Willingness to personally dive into processes, not just control reporting. Understanding of deal economics, margin, costs, and cash flow. Ability to make difficult and unpopular managerial decisions with reasoning. Fluent Russian and English B2+. Use of AI tools in daily work. Location: outside the Russian Federation. Nice to have: - Experience building accounting systems or client service from scratch. - Experience managing distributed teams across time zones. - Experience automating processes, implementing CRM/ERP and integrations.

Fully remote, full-time. Time zone CET ±3. Salary: $2,500–3,500 per month depending on experience. Opportunity to grow to COO with increased income. Bonuses for results in the first 6 months. After promotion to COO — variable part linked to financial effect of initiatives. Direct interaction with CEO and company owner. Paid test assignment.