MT4/MT5 Customer Support Engineer

Spotware Systems is hiring an experienced MT4/MT5 Customer Support Engineer in Limassol, Cyprus. On-site, full-time, 24/6 rotating shifts. Competitive salary and full relocation package.

Spotware Systems is hiring for its growing team in Limassol, Cyprus. What you will do: - Provide high-quality B2B technical and functional support to clients and internal teams. - Investigate and troubleshoot complex issues using SQL, system logs, and app-level analysis. - Diagnose platform-level issues involving MT4/MT5, plugins, gateways, and liquidity bridges. - Collaborate with developers, internal teams, and third-party providers to drive issues to resolution. - Create and maintain clear technical documentation for internal and external use.

3+ years (or 4+ years) of technical support experience in a Forex/FinTech/Brokerage environment. Solid knowledge of MT4/MT5 platforms (Manager & Admin levels), plugins, and gateways. Hands-on experience with liquidity bridges (oneZero, PrimeXM, Centroid, etc.). Practical SQL skills (writing, debugging, and analyzing queries for troubleshooting). Strong OS and application-level support skills. AI-augmented mindset: actively use AI tools in daily workflow. Fluent in English (written & spoken). Nice to have: - Experience with API integrations. - Knowledge of the FIX protocol. - Basic scripting or programming skills.

Competitive salary & regular performance reviews. Full relocation package. Private medical insurance & partial sports/wellness compensation. Office perks: fresh fruit daily, pizza Wednesdays, Friday snacks, and free Greek language classes. Welcome Baby Bonus & Birthday vouchers. Location: Limassol, Cyprus. Format: On-site / office-based. Schedule: Full-time, 24/6 rotating shift schedule (after training period).