MT4/MT5 Customer Support Engineer (FinTech / Forex)

MT4/MT5 Customer Support Engineer (FinTech / Forex) at Spotware Systems, Limassol, Cyprus. Full-time 24/6 shift schedule with a full relocation package.

Investigate technical and functional incidents from clients and internal teams Interact with developers and providers to resolve issues Create and maintain technical documentation

4+ years of experience in technical support for brokers or FinTech Excellent knowledge of MT4/MT5 (Manager/Admin), plugins and gateways Understanding of liquidity bridges (oneZero, PrimeXM, Centroid) Confident SQL (data analysis, writing and optimizing queries) Fluent English AI-augmented: actively use AI in daily work to improve efficiency Nice to have: experience with API, knowledge of FIX protocol or scripting skills

Competitive salary + career growth Medical insurance + sport compensation Comfortable office: fresh fruit every day, pizza on Wednesdays, Friday snacks Free Greek language courses, bonuses for birthdays and childbirth