Job Details

MLOps / Chatbot Linguist position at ООО «Новэлект». Remote work, full-time. Salary from 240,000 to 320,000 RUB. Project involves migrating to a new JAICP platform and implementing AI agents.

Project: • Transition from the old JAICP 1.8.5 platform by Just AI to the new JAICP 2025.1 • Implementation of a modern approach with AI agents to increase automation levels • Chatbot automation growth from 42% to 60% in Q4 2026, to 70% in 2027 • Migration of 100% of chatbot scenarios to the new platform • At least 50% of scenarios created through low-code / no-code tools • Use of AI tools in 50%+ scenarios, including RAG on the knowledge base Tasks: • Development and support of dialogue scripts • Preparation of replicas and scenario design in the JAICP visual constructor • Analysis of dialogues, identification of errors and growth areas • Formation of tasks for scenario refinement • Evaluation of the effectiveness of implemented changes • Optimization of chatbot responses and improvement of user scenarios • Scenario development using AI / RAG / NLU

• Understanding of chatbot principles and customer interaction automation • Experience with analytical tools and data interpretation • Attention to detail and ability to work in a multitasking environment • Creativity and proactive approach to problem-solving • Skills in information analysis and systematization • Mandatory experience in JavaScript development • Practical experience with the JAICP platform • Ability to design, populate, and maintain a Knowledge Base in JAICP • Practical experience in implementing RAG (Retrieval-Augmented Generation) • Experience in configuring NLU models: intents, entities, expansion of training datasets • Improvement of speech and text recognition accuracy Will be an advantage: • Experience with AI agents and LLM integrations • Skills in working with low-code / no-code platforms • Understanding of chatbot and customer service effectiveness metrics • Experience in optimizing CX / UX of dialogue scenarios

Format: remote Location: RF / Belarus / Kazakhstan Employment: full-time