Knowledge Base Writer

Aviasales seeks a Knowledge Base Writer to develop the support knowledge base: instructions, manuals, response templates, and client FAQ. Remote work, payment in USD, benefits.

Develop the support knowledge base, making complex information understandable for support staff and clients. Write and update instructions, algorithms, and process descriptions for the internal knowledge base. Create manuals for internal systems and tools. Work with customer response templates: write new ones and improve existing ones. Develop the customer FAQ: write about products, pricing, and common user questions. Work with knowledge base structure and analyze the effectiveness of materials.

2+ years of experience as an editor, author, or content specialist. Experience with knowledge bases, help centers, FAQs, and instructions. Ability to explain complex things in simple language. Willingness to independently dive into topics and communicate with experts. Understanding of how to assess content quality and effectiveness. Experience with AI tools is a plus.

Remote work. Payment in USD. Voluntary medical insurance (DMS). Compensation for psychotherapy, foreign language classes, sports, and sick leave. Important: a cover letter with an example of working with a knowledge base or FAQ must be added to the application.