Knowledge Base Writer

Aviasales seeks a Knowledge Base Writer to develop the support knowledge base, making complex information clear for support staff and customers. Remote, paid in USD, with benefits.

Aviasales is looking for an editor to develop the support knowledge base, making complex information clear for both support staff and customers. Tasks: - Write and update instructions, algorithms, and process descriptions for the internal knowledge base. - Create manuals for internal systems and tools. - Work with templates for customer responses: write new ones and improve existing ones. - Develop the customer FAQ: write about products, pricing, and common user questions. - Work on the knowledge base structure and analyze the effectiveness of materials.

- Experience as an editor, author, or content specialist for 2+ years. - Experience with knowledge bases, help centers, FAQs, and instructions. - Ability to explain complex things in simple language. - Willingness to independently dive into topics and communicate with experts. - Understanding of how to evaluate content quality and effectiveness. - Experience with AI tools is a plus.

Remote work, payment in dollars, voluntary health insurance (VHI), compensation for psychotherapy, foreign languages, sports, and sick leave. Important: a cover letter with an example of work with a knowledge base or FAQ must be added to the application.