Job Details

Information Security
Junior
On-site
Full time
Apr 14

Junior Information Security Customer Support Specialist

Junior Information Security Customer Support Specialist at R-Vision in Moscow. Experience: 1-3 years. Salary discussed at interview. Responsibilities include consulting clients, troubleshooting, and diagnosing technical issues.

• Consult clients on product setup and functionality; • Verify bug reproduction on a test environment; • Diagnose and resolve technical issues related to company products and adjacent systems; • Investigate client-reported errors, find workarounds, and collaborate with the team for full resolution; • Communicate with the development team, engineers, and other departments to solve client problems; • Study company products and solutions to enhance expertise and solution quality; • Handle on-site customer requests without site visits.

• Specialized education in Information Security; • Linux (user level); • Basic knowledge of databases and networks; • Knowledge of core Information Security product categories; • Basic knowledge of containerization tools (e.g., Docker).

Russia
Linux
networks
Docker
Databases
Information Security

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