Head of VIP

Head of VIP for a social casino project in the iGaming ecosystem. Lead a team of 5, drive FTD conversionsched via chat, and build retention processes. Remote, performance-based bonus, up to 4 weeks vacation.

We are a fast-growing iGaming company developing several products and business lines within a large ecosystem. One of our projects is a social casino for the Russian-speaking audience. Users play familiar casino mechanics on internal virtual currency, participate in tournaments, and win real prizes. This is not classic support; we are not looking for a classic support specialist. We need a professional who can sell in chat and bring users to their first deposit (FTD). Users write to us directly in Telegram. The team's task: understand the client's request, bring them to FTD, then retain and develop them. You will lead a team of 5, build processes from scratch, and personally participate in client dialogues. Responsibilities: • Personally handle dialogues with users and close FTDs • Build a conversion funnel from incoming traffic to FTD • Write and test sales scripts in chat • Work with the VIP segment and retention • Audit, train staff, restructure work from support to sales • Set up KPIs, reporting, and quality control of dialogues • Prepare the base and participate in CRM implementation • Implement basic KYC and antifraud processes • Share user insights with the product team

• Proven experience converting incoming traffic to FTD or other target action • Experience in VIP retention, sales, or conversion teams • Experience managing a team (support, retention, or sales) • Experience working in chats: Telegram, live chat, CRM • Knowledge of metrics: FTD, retention, LTV, funnels • Experience writing and optimizing sales scripts • Willingness to work hands-on, not just delegate • Analytical approach and flexibility Nice to have: • Experience in iGaming, casino, betting, or affiliate • Knowledge of KYC and antifraud • Experience implementing CRM

• Remote format and a team in different countries • 5/2 schedule with flexibility • Strong bonus system tied to results • Up to 4 weeks paid vacation per year and paid sick leave • Full responsibility for the direction and ability to influence processes • Minimum bureaucracy and fast decisions • Opportunity to test hypotheses and see impact on business • Career and financial growth within a large ecosystem of projects