Head of VIP

Head of VIP for iGaming company in Cyprus. Office-based with relocation support. Lead VIP department, develop strategies, manage VIP player relationships, KPIs, budgets, VIP programs, bonuses, campaigns.

Office-based role in Cyprus with relocation support. Lead the VIP department, develop strategies for high-value players, and manage relationships with them. Key Responsibilities: - Developing and implementing strategies to attract, retain, and engage VIP players; - Leading and motivating a team of VIP Managers or Account Managers; - Building strong, personalized relationships with VIP players; - Setting and monitoring KPIs for the VIP department and individual team members; - Using data to understand player behavior, identify opportunities, and optimize performance; - Managing VIP programs, bonuses, and special events to enhance player experience and loyalty; - Managing the VIP department’s budget and resources; - Providing regular reports on VIP performance to senior management;

At least 2 years of experience in a similar role, such as Head of VIP or Team Leader in the iGaming industry; Excellent communication and interpersonal skills; Ability to analyze data and make data-driven decisions; Proven experience in building and maintaining strong relationships; Strong negotiation skills to manage player expectations and offer appropriate incentives; A good understanding of the iGaming industry and its products; Proficiency in English and potentially other languages relevant to the target market;

Office-based position in Cyprus with relocation support. 24 working days of paid annual leave; 6 days of paid sick leave; Official employment; Medical insurance; Coffee zone with fruit and snacks available in the office; Corporate lunches provided by the company; Gym and sports classes; Healthy and friendly work atmosphere;