Customer Support Specialist (Level 2)

Customer Support Specialist (L2) at paytech, a fintech company in Limassol, Cyprus. Full-time, office/hybrid. Resolve complex technical issues, support payments, and mentor junior agents.

paytech is a fast-growing fintech company transforming the way online payments work. We offer a lot of freedom and great opportunities for professional growth within the team. What you will do: - Resolve complex customer technical issues end-to-end, providing clear updates throughout the process; - Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis; - Reproduce reported issues in test environments and escalate bugs to Engineering; - Assist with internal testing of new features, AI, and releases; - Document solutions and contribute to the internal knowledge base; - Support and mentor junior agents.

English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus; 1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment; Strong understanding of APIs, payment systems, and basic SQL/database queries; Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users; Strong team collaboration skills; Ability to manage multiple tasks and priorities in a fast-paced environment.

Competitive salary package and performance-based bonuses; Clear career progression path toward senior technical or product-related roles; Sports and lunch compensation; Ongoing technical training and professional growth opportunities; Work equipment tailored to your needs (Mac / Windows / Linux); Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view; The option to work in a hybrid format after the probation period; Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.