Customer Support Specialist (Junior/Middle)

Customer support specialist for Kontur, helping Russian businesses use IT products. Salary from 41,000 to 70,000 RUB per month, full-time, office or remote.

You will help every third business in Russia use our IT products. What to do: - Complete training in the first three months. First, you'll learn how Kontur services work for different business tasks. A mentor will be nearby. - From the second month, you'll start answering client questions and learn how different companies in Russia operate. - Take care of clients by phone, email, and chats. During the day, you'll work across different channels, switching between calls, chats, and back. - In client support, you don't need to sell services: you'll only answer incoming questions.

We expect that you: - Are responsive and love helping people. - Are comfortable with computers. For example, you know how to open Task Manager or restore files from a backup. - Speak and write correctly. - Are ready to work with Kontur's large knowledge base and quickly find answers to client questions during calls. - Stay calm with difficulties and can steer conversations constructively. A plus would be experience working with legal entities/individual entrepreneurs or in support/client service.

Salary: - In the first month, you'll study and start taking client calls. Your income will be fixed at 41,000 RUB net. - From the second month, you can earn up to 55,000 RUB net: 46,000 RUB for hours worked plus a bonus up to 20% for correct answers to client questions. - Later, you can master other products: for consultations on two products, bonus up to 30%, total income up to 65,000 RUB; for three, up to 40%, and earn up to 70,000 RUB. Work schedule: - We expect you to work 8 hours a day. During training, you'll work Mon-Fri with shifts 09:00-18:00, 10:00-19:00, or 11:00-20:00. Later, schedule 5/2 with floating start time. Shifts may start early morning, evening, or night, and 1-2 times a month fall on weekends. Schedule is made in advance, but we can't always accommodate shift start preferences due to B2B clients. We offer: - Choice between working from office or home. If from home, ensure a quiet place and stable wired internet. - All necessary for comfortable work. Remote employees get internet compensation and equipment after adaptation. Office workers get comfortable modern workplaces, kitchens, and rest areas. - Confident development: from day one, strong team support and useful training. After gaining experience, you can choose a career path: team lead, product expert, training specialist, analyst, or other roles. About 200 support employees get promotions each year. - Team and manager support. We notice and value everyone's contribution. We care for employees like clients. - Interesting corporate life even remote: online conferences, client support tournament, sports, volunteering.