Customer Success Analyst II

Customer Success Analyst II at NCR Atleos in Belgrade. Provide customer support, build relationships, and drive satisfaction. Private health insurance and career growth offered.

Provide customer support and ensure success with NCR Atleos services and solutions; Build and maintain strong relationships with key customer executives and operational teams while understanding their current and future business needs; Promote confidence in NCR Atleos products, lead continuous improvement initiatives, and deliver customer-specific analysis to enhance satisfaction, ensure service consistency, and maximize profitability; Collaborate with Sales and customers to analyze reports and identify gaps in service delivery; Oversee installation and product delivery, ensuring customer satisfaction; Document deviations from contracts or policies; Serve as the primary escalation point with broad service knowledge; Address inquiries and provide timely support for complaints and escalations; Coordinate with delivery teams to meet customer requirements; Gather data, manage internal communications, and support incident resolution; Resolve less complex service issues using independent judgment; Provide sales support throughout the sales process and contract lifecycle; Lead scheduled operational calls and ensure timely resolution of customer issues; Drive processes aligned with cross-functional goals; Maintain product knowledge and remove roadblocks to meet customer objectives; Anticipate needs using proactive tools; Manage escalations and diagnose broader customer impacts; Lead internal and customer meetings, track issues and status updates; Maintain strong relationships with operations teams, logistics, billing, customer care, and vendors; Address operational concerns across products, billing, connectivity, and security; Identify opportunities for continuous improvement; Apply critical thinking to resolve issues and root causes; Focus on global solutions for recurring problems; Escalate new business opportunities to account management.

Technical/Vocational certification or bachelor's degree (or 1–3 years related experience); Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams); Strong time management and multitasking skills in a fast-paced environment; Ability to resolve issues with urgency; Flexibility to work non-standard hours; Effective customer-facing communication and teamwork; Broad knowledge of service delivery principles (ITIL, LEAN); Familiarity with Smartsheet, ServiceNow, Workday, SharePoint; Experience in SaaS, Digital Banking, ATM/ITM, or Financial Services.

Private Health Insurance; Employee Referral Bonus Program; Wellbeing Resources; Baby Bonus; Life, Accident & Disability Insurance; Numerous opportunities for internal career pathing and advancement; Discounts for employees at NCR Atleos partners.