Customer Churn Specialist

RUB 70,000

Customer Churn Specialist at CoLife, up to 70,000 RUB net + bonus, remote. Analyze churn, contact at-risk residents, improve scripts.

Tasks: Track churn and analyze its causes; Contact clients planning to move and at-risk residents; Handle objections, propose relocation options; Prepare reports and provide feedback to manager; Improve scripts and test new approaches.

Confident phone communication and written communication skills; Ability to analyze and influence processes; Experience with churn or customer retention.

Remote format; Fixed salary plus bonuses.

Communication

Analytics

customer retention