Contact Center Manager for Veterinary Clinic (Remote)

Remote contact center manager for a veterinary clinic, handling incoming inquiries, consulting clients, and booking appointments. Average income ~100,000 RUB/month with fixed part + KPI.

Responsibilities: - Answer calls, process messages in messengers and website requests. - Consult on services, help with choosing a doctor, and book appointments. - Handle doubts and objections, support clients in anxious situations. - Remind about appointments, contact owners after surgeries, and collect feedback. - Maintain information in CRM and pass important issues to the clinic team.

Requirements: - At least 1 year of client-facing experience with a focus on booking services or appointments. - Experience with inbound inquiries, CRM, and remote work. - Excellent verbal and written communication skills, attentiveness, and ability to communicate calmly in difficult situations. - Ability to show care, handle objections, and guide clients to booking. - Experience in medical or veterinary field, relevant education, and love for animals are a plus.

Conditions: - Remote work, working hours according to Moscow time. - Shift schedule: 2/2 or 3/3, flexible. - Average monthly income around 100,000 RUB: fixed part + KPI.