Business Process Analyst

Business Process Analyst at a fintech company in Limassol, Cyprus. Hybrid work, full-time. Analyze and optimize business processes, lead improvement projects, develop SOPs and technical specs. Requires 3+ years in Business Analysis, process improvement, and end-to-end project management.

Analyze current business processes, identify bottlenecks, and develop improved solutions. Lead process optimization projects from requirements gathering to implementation and evaluation. Prepare technical specifications and requirements for development and automation teams. Develop SOPs, internal policies, procedures, and instructions. Coordinate change implementation: run pilots, train teams, collect feedback, and refine processes. Interact with business teams, align requirements, and find effective solutions. Help teams adapt to changes and ensure implementation of new processes. Use AI tools for analysis, documentation, and process optimization.

3+ years of experience in Business Analysis, Process Improvement, or a similar role. Experience independently leading end-to-end process improvement projects. Ability to describe and visualize business processes (AS-IS / TO-BE). Experience gathering requirements and preparing technical specifications for development and automation teams. Skills in developing SOPs, regulations, and work instructions. Experience implementing changes, conducting pilots, and training teams. Strong communication skills and ability to work with various stakeholders. System thinking, initiative, and ability to find practical solutions. Nice to have: experience in FinTech, payment solutions, or iGaming; basic SQL and programming knowledge.

Opportunity to influence internal processes and work approaches. Autonomy and responsibility for projects from idea to result. Close interaction with business and automation teams. Opportunity to see real results and influence company development.