Business Analyst (Salesforce Marketing Cloud)

Remote Business Analyst with 4+ years of experience and Salesforce Marketing Cloud expertise. Manage scope, prepare BRD/SRS, and coordinate stakeholders.

Gather and analyze business and technical requirements. Communicate with client and internal teams. Manage project scope. Prepare BRD, SRS, user stories, acceptance criteria. Participate in acceptance testing. Analyze business processes and find improvements. Coordinate stakeholder expectations.

4+ years of Business Analyst experience. Practical experience with Salesforce Marketing Cloud. Understanding of software development processes. Strong business/system analysis skills. Experience with CRM integrations: Salesforce ↔️ CRM / ERP / third-party systems. Experience with requirements documentation. Strong communication and negotiation skills. English B2+. Nice to have: Enterprise CRM ecosystems, Marketing automation, International distributed teams.