Job Details

Vacancy: Business Process Analyst (Senior) in an outstaffing company. Remote work in Russia. Salary: 220,000 - 300,000 RUB net per month. Tasks: systematization and automation of data center operations processes.

We are looking for an analyst to systematize and automate data center operations processes: from equipment and incident management to interaction with development, finance, and contractors. The process registry is collected - it requires updating, formalizing areas of responsibility, and preparing automation requirements.

Experience as a process analyst (BPMN, as-is/to-be modeling) for 4+ years, including IT infrastructure, data centers, or equipment operation. Knowledge of process description methodologies: BPMN 2.0, RACI matrices, control points, checklists, and regulations. Practical experience in formulating automation requirements (technical specifications, user stories), coordinating implementation, and acceptance. Understanding of the equipment lifecycle (from procurement to decommissioning), integration with billing, CAPEX/OPEX, inventory, and spare parts accounting. Experience with CMDB, ZTP, incident management, equipment configurations, and interaction with Dev/R&D teams. Desirable experience: Knowledge of data center processes: operations (incidents, equipment issuance/removal, SLA renewal), procurement, site opening/closing, relocations. Experience integrating with systems: billing (BRF/TRF), ITP, finance, R&D testing. Skills in working with metrics (SLA, KPI for deadlines/quality/volumes) and reporting templates. Experience in ITIL or similar frameworks for DC operational activities.

Employment terms, format: Labor Code/Sole Proprietor