Job Details

AI Engineer position requiring 3+ years of experience. The company is NDA, and they are looking for Russian-speaking candidates. The role involves developing AI-chats, RAG systems, and voice AI bots. Work schedule is GMT+3 +/- 2 hours. Remote work format.

Responsibilities: • Development of AI-chats that work with real client data (CRM, history, statuses) • Building RAG systems based on the company's internal knowledge base • Development of voice AI bots (inbound and outbound calls) • Integration of AI with internal systems (CRM, ERP, API) • Implementation of dialogue logic considering business scripts and protocols • Call analysis: transcription, quality assessment, identification of deviations from scripts • Automation of call center operations and improvement of operator efficiency • Optimization of latency and stability of AI solutions in a real-time environment • Working with large volumes of data (calls, chats, client history) • Development and enhancement of internal AI services of the company • Interaction with backend/DevOps teams for AI integration into products

Required skills: • Experience with LLMs (OpenAI, Claude, LLaMA, or similar) • Experience in building RAG systems (working with knowledge bases, embeddings, retrieval) • Practical experience in developing AI solutions in production • Proficient in Python (FastAPI/async/API integrations) • Experience integrating AI with databases (PostgreSQL) • Experience with message queues (RabbitMQ) • Understanding of real-time systems architecture • Experience with ASR (speech-to-text) and TTS (text-to-speech) • Understanding of voice/chat AI pipeline architecture • Experience with APIs and microservice architecture • Experience with high-load systems • Ability to work with business logic and real client data Will be a plus: • Experience in call analysis (operator assessment, script compliance monitoring) • Experience in developing voice bots (inbound/outbound) • Experience in call center/fintech/collections • Experience with WebRTC/streaming • Docker/Kubernetes

Location of candidates: Cyprus (TK), Kazakhstan (TK), Europe (contract and payment in crypto), America Work format: Remote Work schedule: GMT+3 +/- 2 hours