Account Manager

Account Manager for a crypto wallet with card, remote, full-time, middle level. Client retention and growth for B2B clients in fintech/crypto.

Responsibilities: • Become the main contact for key business clients and partners: know their tasks, people, and plans. • Guide clients through onboarding and first operations so they start working with us regularly. • Meet with clients regularly, review results, and agree on next steps. • Identify where the client can use more of our products and propose it at the right time. • Notice early if a client is leaving or unhappy, and resolve the issue before they leave. • Support clients in complex situations: delayed transfer, document requests, KYC or KYB checks. Coordinate with compliance and support, and explain to the client what is happening. • Bring client feedback to the product and commercial teams. • Responsible for client retention, turnover growth, and satisfaction.

• 3+ years in account management or B2B client work in fintech, payments, or crypto. • Experience in high-risk: iGaming, crypto, payment providers with enhanced AML controls. • Understanding of KYC and AML, source of funds checks. Ability to explain limitations to the client while keeping them. • Ability to build long-term relationships: clients return with new tasks. • Fluent Russian and English. • Independence: plan client work without ready-made instructions. Nice to have: • Experience with cards, wallets, or payouts. • Experience with CRM and AI tools for client management.

Remote, full-time.